Help Center-FAQ

1：Read Before Purchase

A: Product Info

A.1 Sizing Options

Since its launch, the Invisi-Posture Sculptor has received great reviews. To thank our users, we’re working on expanding the size range to offer even more choices for comfort and fit. Our goal is to provide a wider selection of sizes for those who love the invisible support of aoFIT's posture correctors. The current size chart is displayed below, with updates to follow. More value without a price increase!

 

 here is the size chart of StrapFIt Pro Posture Corrector, you can choose to buy according to your regular size

 

To accommodate a variety of body types, our back support has a more inclusive sizing range. Refer to the size chart below to find your ideal fit. If your measurements fall in the lower half of a range, we recommend sizing down; if in the upper half, choose your regular size.

A.2 How to wear

Here is our YouTube channel, where you can find videos on how to wear our products and see other users' experiences. Thanks for your attention and for visiting!

-bit.ly/48yI7As

B: Usage Instructions

B.1 Usage Precautions

  • For first-time use, start with short wear times (about 30 minutes) and gradually increase to allow your body to adjust.
  • Discontinue use immediately if you experience discomfort or pain, and consult a healthcare professional if necessary.

B.2 Cleaning and Maintenance

  • Hand wash only with mild detergent and air dry in a shaded area to maintain shape and elasticity.
  • Avoid bleach, machine washing, or drying.

B.3 Storage Recommendations

  • When not in use, store flat or roll gently, in a cool, dry place out of direct sunlight.

C: Order Processing

C.1 Shipping Time

  • Orders are processed within 1-2 business days.

C.2 How to Track Your Order

  • Tracking information can be checked on our website’s tracking page.

D: Discount Policies

D.1 New Customer Discount

  • Subscribe to our newsletter to receive a 5% discount on your first purchase.
  • Get notified about promotional events and exclusive offers.

D.2 How to Use Discounts

  • Flash Deal-50%(Don’t need any code)
  • Free Shipping Over 39.9$
  • Newsletter to get 5% OFF
  • Promotional events offers (it depends on events）

TIPS: The offer code can be combined with free shipping.

Use the Halloween discount as a sample：

E: Payment Issues

E.1 Security

We use industry-standard security measures to protect your transactions and personal data. If you have any questions or concerns, please reach out to our customer support team.

E.2 Payment Failure

Thank you for your support, and we apologize for any inconvenience caused. Please feel free to reach out if you need further assistance.

  • Card Error: Please kindly verify and update your payment method.
  • Incorrect Card Information: Don’t hesitate to contact us, and we’ll help correct the details.
  • Other Issues: We recommend trying a different payment method or card.

We appreciate your patience and understanding as we work to resolve this for you.

F: Return & Exchange Policy

F.1 Return & Exchange Process

If you’re not fully satisfied with your purchase, follow these steps to initiate a return or exchange:

  • Contact us via online support or email.
  • Specify the reason and whether you prefer a return or exchange.
  • We will provide the return address if the return criteria are met.
  • Once the item is received, we will process the refund or exchange.

F.2 Return & Exchange Conditions

We’re grateful for the opportunity to serve you. If you need to make a return or exchange, simply ensure the product and its packaging are intact. Returns are accepted within 60 days of purchase, no questions asked. We look forward to welcoming you back anytime, and thank you for choosing us.

F.3 Shipping Costs

Our return and exchange policy is designed to offer you flexibility and support, and generally falls into three categories:

  • Size Issue: We gladly provide one free size exchange per order, including return shipping, to ensure you find the perfect fit.
  • Unwanted Returns: For general returns, we kindly ask that customers cover the return shipping fees, and we’ll promptly process refunds once we receive the item.
  • Quality Issues: If there’s a defect in the product, aoFIT will take care of the return shipping costs and ensure you receive a replacement or refund.

Your satisfaction is our priority, and we’re here to make this process as smooth as possible.

F.4 Processing Time

  • We appreciate your patience. Customer service will respond to return/exchange requests within 24 hours (business days). Refunds are typically processed within 5-7 business days after we receive the item. Exchanges are shipped within 2-3 business days, and tracking information will be provided.

2. After-Sales Support

2.1 Returns/Exchanges

  • aoFIT offers a 60-day return or exchange policy for unused and undamaged items. You can initiate this through our website. Refunds are processed within 7-10 business days after we receive the returned item. If it’s an exchange, the new item will be sent out upon receipt of the returned product. Shipping fees vary, with aoFIT covering costs for quality issues.

2.2 Product Quality Issues

  • Our products go through a 7-step quality check before shipment. If you receive a defective product (e.g., damaged or non-functional), we sincerely apologize. We offer full refunds or free exchanges in such cases. Please provide a photo or description of the defect. aoFIT will cover return shipping costs to ensure you receive a new product or refund.

2.3 Usage Concerns

  • Each product includes a detailed instruction manual and online tutorial to help you use it correctly. If you experience discomfort or have questions, our customer support team is available for one-on-one guidance. If the product doesn’t suit your needs, returns or exchanges are still an option.

2.4 Complaints & Feedback

  • aoFIT is committed to addressing complaints within 24 hours, providing solutions such as product replacement, partial refunds, or discount vouchers. We value your feedback to help us improve.

2.5 Size/Color Still Doesn’t Fit After Exchange

  • You may request another exchange. Our goal is for every customer to find the right fit. If you prefer not to exchange again, a full refund is available.

2.6 Expedited Processing for Exchanges

  • While exchanges are processed in order, if you have an urgent need (e.g., travel or an important event), please let us know. We will do our best to expedite the process.

2.7 Policy on Frequent Returns/Exchanges

  • While aoFIT allows multiple exchanges, excessive returns or exchanges may result in limitations to ensure a smooth process for all customers. Our support team will work with you to find the best product fit and minimize unnecessary exchanges.

2.8 Order Cancellations & Refunds

  • Orders can be canceled via our online system or customer support if they haven’t shipped yet, with refunds processed within 3-5 business days. For shipped orders, you can follow the return process after receiving the product.

2.9 Allergic Reactions or Discomfort

  • Most aoFIT products use eco-friendly materials and undergo hypoallergenic testing. However, individual reactions may vary. If you experience any irritation, please stop using the product and consult a doctor. You may also contact aoFIT customer service for a return or exchange, ensuring the product suits your needs. We are here to provide advice and support for similar issues.

2.10 Shipping Delays or Unreceived Orders

  • If your order is delayed or hasn’t arrived, aoFIT will contact the shipping company to investigate. In case of loss or excessive delay, we will offer a replacement or a full refund. You can check the latest status of your order at any time with the tracking number provided.