At aoFIT, customer satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we strive to make this process as smooth and hassle-free as possible. Below are the details of our Return and Exchange Policy.
Return Policy
Eligibility:
- Products must be returned within 60 days of the delivery date.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Proof of purchase (order number, receipt, or invoice) is required for all returns.
Non-Returnable Items:
- Items marked as final sale.
- Gift cards.
- Personalized or custom-made products.
Return Process:
- Contact Us: Initiate your return by contacting our Customer Support team at hello@aofit.com or calling +18324166843. Provide your order number and the reason for the return.
- Receive Return Instructions: Our team will provide you with a return authorization number and instructions on how to send back your product.
- Ship the Product: Pack the item securely and ship it to the address provided by our Customer Support team. Ensure you use a trackable shipping method.
- Refund Processing: Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.
Return Shipping Costs:
- The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Exchange Policy
Eligibility:
- Products must be exchanged within 30 days of the delivery date.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
- Proof of purchase (order number, receipt, or invoice) is required for all exchanges.
Exchange Process:
- Contact Us: Initiate your exchange by contacting our Customer Support team at hello@aofit.com or calling +18324166843. Provide your order number and the details of the item you wish to exchange.
- Receive Exchange Instructions: Our team will provide you with an exchange authorization number and instructions on how to send back your product.
- Ship the Product: Pack the item securely and ship it to the address provided by our Customer Support team. Ensure you use a trackable shipping method.
- Processing the Exchange: Once we receive and inspect the item, we will ship the replacement item to you. If there is a price difference, our team will provide instructions on how to pay or refund the difference.
Exchange Shipping Costs:
- The customer is responsible for shipping costs to return the original item.
- aoFIT will cover the shipping costs for sending the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Support team immediately at hello@aofit.com or +18324166843. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or assistance with your return or exchange, our Customer Support team is here to help.
- Email: hello@aofit.com
- Phone: +18324166843
- Support Hours: Monday to Friday, 9:00 AM - 6:00 PM
Thank you for shopping with aoFIT! We appreciate your business and are committed to ensuring your satisfaction.
